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Policies

RETURNS & EXCHANGES

For products we will accept exchanges within 3 days of delivery. Please email us at contact@silk-tresses.ccom for directions and reason for exchanges.

Gift Cards are non-refundable.

Our hair is FINAL SALE due to federal laws regarding health and sanitation. NO returns or exchanges. If you notice your product to be defective, please contact us at contact@silk-tresses.com IMMEDIATELY within 3 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. For hair, hair cannot be brushed, combed, cut, taken out of the bundle and tried on, or processed in anyway. If our company decides to take your product back, we will notify you. You are responsible for shipping your product back within 14 days of an approved exchange. Please allow 3-5 days processing for returns once we receive and inspect all items.

WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

SHIPPING

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!

USPS Signature Confirmation is may be Required on Packages over $250.

After order is placed please allow 3-4 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally shipping takes about 2-3 days. When your order is shipped we will email you with a tracking number. We only shipped to the address listen on purchase order. After orders are placed we are unable to change shipping addresses. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.

Silk Tresses Beans

Beans are not redeemable for cash. They may be applied towards future purchases on our Online Store only.

PRIVACY POLICY

SILK TRESSES is the sole owner of information collected on this site. We will not sell, rent, or disclose any of you information to any party.